We are committed to helping you understand the Gospel and know Jesus. We are also committed, as God’s people, to look after you and to look to your interests in addition to our own. To help us protect and care for you, it is necessary for us to know you and the people who come in contact with us. As such, we may collect general information about you (such as your name, address, and contact details) so that we can contact you and minister to you effectively. In some instances, we may collect sensitive information (as defined by the Privacy Act) that may include your health information or information about your beliefs. We will only collect the information with your consent or if we are required under the law to do so.
If you make a financial payment to us, we may collect details about your bank account and/or credit card. We will neither hold nor collect that information unless you provide that information to us.
We may collect information through our website, our forms including sign-up and registration forms, information received in public meetings, smaller group meetings, and from written responses to our communication to you.
Where practicable, the purpose for which we collect your information will be made clear to you at the time of collection. Generally information is collected so we can connect you with the relevant ministry department that you ask to be connected to. These departments include our Community Groups, our Serving Teams, our Pastors, our Newcomer Events etc. We do not collect or hold information for purposes outside of ministering to you.
In keeping with our purpose, we may make your information available to our staff, leaders, wardens, interns, and volunteers. Such information excludes any financial or sensitive information you may choose to provide to us. We will not disclose your information to parties outside of City on a Hill for any purpose.
Some financial information may be made available exclusively to our wardens who are the financial executors of City on a Hill. We may also pass financial information to third parties with your consent for the purpose of setting up regular giving. At City on a Hill we do not retain or record your bank account or credit card details for any purpose.
Any sensitive information you choose to provide to us will not be disclosed to any party without your consent unless we are required under the law to do so or the disclosure is necessary for the purpose of our ministry. Any information you provide to us will be treated with utmost confidentiality.
Certain organisations, such as the police and the courts of law have the authority to require us to supply details that may include your personal information. If this occurs, we will comply with the requirements and advise you that we have done so.
Your information is stored in a database that is accessible by relevant City on a Hill staff members. All information in the database will not be disclosed to any party external to City on a Hill for any purpose, which include direct marketing purposes, or disclosure to overseas parties.
Occasionally, City on a Hill sends church wide email campaigns to keep you informed of movements, events, and happenings in the life of our church. If you do not wish to be receive these emails and you have already subscribed via filling in an online form, please unsubscribe here.
You can request access to your information by contacting COAH’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request.
Safeguarding the privacy of your information is important to us. We will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Your information, along with the information of other members of COAH, will be stored in a secure server or secure files.
We may need to maintain records for a period of time. When we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records regarding you.
If you would like any further information, or have any queries, problems or complaints relating to this policy or our information handling practices in general, please contact our Privacy Officer.